- Formidable database of customer support documentation and video tutorials.
- Friendly, multilingual support available 24 hours a day, 7 days a week by phone, live chat or support ticket.
- Fast load times thanks to CDN Cloudflare and enhanced SSDs.
- Ecological hosting compromised with the use of renewable energy sources.
- Built-in website security tools.
- Ecommerce features make it easy to set up online stores and eShops.
- The location of data centers is unclear and non-transparent.
- Loading speeds are acceptable but could be better than average.
- To get the lowest prices, you must subscribe for long periods.
- The low price of VPS hosting plans is only available for the first month, then the renewal fee is much higher.
HostPapa was founded in 2006 in Canada by Jamie Opalchuck and is based in Burlington, Ontario. HostPapa has a holistic approach that balances the company’s growth with excellent infrastructure and great customer service.
HostPapa has grown consistently, currently hosting more than 500,000 websites in its data centers in the United States and Canada. Its meteoric growth is based on its diverse customer service options, offering telephone support in several languages, including English, French, Spanish and German, to both national and international customers.
HostPapa is the embodiment of a high value, low-cost provider in addition to providing renewable energy to your data centers. HostPapa is useful for small business owners who need a fast hosting solution that meets their requirements.
HostPapa is hyper-focused on its customers and wants to help small businesses move through the rows of shared hosting and VPS.
If you are looking for a first hosting HostPapa can be a very good choice, starting with an intuitive website builder and becoming high quality and low density servers. With the help of 24/7 support and a focus on your future. In general, after performing some tests and analyses we are happy with the service provided. The prices, although they are not the lowest in the market, also offer good value for money.
If you want a host that is stable, well-supported and offers a lot of interesting features, then HostPapa is a good choice for you.
Pricing, Hosting Plans
- Web Hosting. Starting from $3.95 to 12.95.
- WordPress Hosting. Starting from $3.95 to 12.95.
- Reseller Hosting. Starting from $29.99 to $119.99.
- VPS Hosting. Starting from $19.99 to $249.99.
- Online Store. Starting from $23.99 to $169.99.
- Web Hosting
- Wordpress Hosting
- Reseller Web Hosting
- VPS Hosting
- Online Store
|Plan Name||Space||Bandwidth||CPU||RAM||cPanel accounts||SSL Certificate||Regular Price||Details|
|Bronze||50 GB SSD||500 GB||4 core||2 GB memory||20||Included||$29.99||Visit|
|Silver||100 GB SSD||1 TB||4 core||4 GB memory||40||Included||$39.99||Visit|
|Gold||150 GB SSD||1.5 TB||8 core||8 GB memory||60||Included||$64.99||Visit|
|Platinum||200 GB SSD||2 TB||8 core||16 GB memory||100||Included||$89.99||Visit|
|Titanium||250 GB SSD||2.5 TB||8 core||32 GB memory||150||Included||$119.99||Visit|
|Plan Name||Space||Bandwidth||CPU||RAM||Panel||SSL Certificate||Promo Price||Regular Price||Details|
|Mercury||60 GB SSD||1 TB||4 core||2 GB memory||cPanel||Included||$19.99||$49.99||Visit|
|Venus||125 GB SSD||2 TB||4 core||4 GB memory||cPanel||Included||$39.99||$79.99||Visit|
|Earth||250 GB SSD||2 TB||8 core||8 GB memory||cPanel||Included||$109.99||$149.99||Visit|
|Mars||500 GB SSD||4 TB||8 core||16 GB memory||cPanel||Included||$149.99||$199.99||Visit|
|Jupiter||1 TB SSD||8 TB||12 core||32 GB memory||cPanel||Included||$249.99||$299.99||Visit|
Cancellation and Refunds
At the time of canceling the account with Hostpapa, we found that it was a bit of a slow process, despite having had a good experience with the customer service area up to that point. We tried HostPapa’s refund policy. It went well, we received a full refund. If you have registered with HostPapa and decided that it is not what you need, we can say that it is easy to cancel and get your money back.
Refunds do not include third party products or services (SSL certificates), domain name registrations, and all privacy-related services, as well as any additional fees for domain transfers.
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cPanel, and many unlimited features
HostPapa uses cPanel, consequently to provide the ease of use and intuitive workflow required. The control panel is easy to use and gives you the possibility to take full control of your websites.
When you register with Hostpapa’s Business and Business Pro plans, you can have as many websites, domains, databases, and email accounts, as well as the disk space and bandwidth you want.
cPanel, SolusVM and root access are also available with VPS Plans. You can also have an unlimited number of MySQL databases. Add CloudFlare content delivery network, SiteLock security, SSL certificates or automated backups if desired.
Easy and Friendly Website Builder
Easily add text, images, maps, videos, and widgets. For more advanced and tech-savvy users, they can take control by editing HTML and CSS. Sensitive topics are the norm at HostPapa, and you can preview how your site will look on both your mobile and desktop before publishing it.
With Plan Enterprise you can develop and set up an online store, track inventory, provide real-time shipping quotes, and integrate with services such as PayPal and Stripe.
Each of HostPapa’s shared hosting plans includes a server firewall, intrusion monitoring and detection, as well as enabled Panda Cloud anti-spam protection. Business Pro Plan users receive a lot of advanced features at no additional cost, SSL certificate, domain privacy protection and automatic website backups, a dedicated IP address.
If you sign up for a startup or business plan, you can purchase these features as add-ons. All VPS plans include brute force detection, password-protected directories, and nightly security updates.
Cloudflare Content Delivery Network (CDN)
CDN Cloudflare is included in HostPapa’s Business and Business Pro plans, it is easy to install through the cPanel. Cloudflare not only protects your website from spam and DDoS attacks, but also caches your static file (CSS, JS, images) and serves it from the nearest location. Cloudflare CDN will increase the performance of your website by up to 50% and help your website load faster.
HostPapa is partnering with Cloudflare to be able to offer the best possible web hosting experience. Also by joining the Cloudflare community, you will have access to performance and security resources that were previously reserved for large websites.
The CDN creates a network of servers around the world that can deliver your website content to visitors. Not just a server located somewhere in the valley.
This way, a server closer to your visitor will load the website. And the closer the server is, the faster it can load.
To protect your website and keep your data safe, SiteLock. The security provided by SiteLock is very powerful where normal threats can be blocked immediately. Adding SiteLock to the hosting package will cost $2.99 per month, which is considered quite affordable.
HostPapa hosting “green”
HostPapa decided to be green since 2006 buying renewable energy to power its servers and offices. Although the company does not physically own wind generators or solar panel farms at its Toronto facility, they purchase renewable energy certificates to offset their energy use.
HostPapa purchased “green energy labels” from a certified clean energy supplier after an energy audit by an external supplier. This supplier calculates the total energy consumption of Hostpapa’s operations, from hosting websites to office management jobs, and uses its green energy suppliers to pump 100% of the equivalent energy back to the grid. Since HostPapa began purchasing green energy, it has eliminated thousands of tons of CO2 and other greenhouse gas emissions that affect our environment.
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As in other analyses we have done, speed is always one of the most important factors when choosing a hosting company for your project.
We perform a speed test using Bitcatcha utilizing a sample web page, in order to verify the company’s claim that it provides a very fast server speed. Pinging my web project hosted on HostPapa from different locations.
No doubt, they provide a fast server response speed. The overall ranking of the response speed of the HostPapa server turns out to be A. Of course this provider has made investments in SSD disks in order to provide accelerated performance to its customers.
Visitors coming from America to your website hosted on HostPapa will get a stable and superior performance. The situation is a little different when it comes to visitors outside of America. Although even then, there are no response times in excess of 1 second, so it’s still pretty good.
|US (W)||US (E)||London||Singapore||Sao Paulo|
|72 ms||21 ms||213 ms||479 ms||137 ms|
|260 ms||221 ms||160 ms||A|
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HostPapa maintains a good uptime performance, they guarantee an average uptime of 99.9%. Certainly there are companies with higher levels of service availability, but in the case of HostPapa, it is important to know that a compensation is paid, at the end of the month, the company checks the server uptime and, based on those results, offer or not a compensation.
In order to verify it, we supervise its activity time statistics from April to October 2019. HostPapa’s activity time was less than 99.99% in a period of 3 months, which shows that the company fulfills its promises. You can trust HostPapa’s uptime and HostPapa’s speed to maintain a smooth working condition.
Their load times are goods thanks to a combination of SSD storage, Cloudflare CDN. Hostpapa is below Google’s recommended load time and is fast enough to keep customers satisfied.
- February 2020 – 99.99%.
- January 2019 – 99.98%.
- November 2019 –100%.
- October 2019 – 100%.
- September 2019 – 99.65%.
- August 2019 – 99.95%.
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Our experience with the HostPapa customer service team was good overall. You can contact the company via live chat, by phone or via tickets, or use the company’s existing knowledge base to find your answers.
It offers excellent and well-informed live chat support 24 hours a day, 7 days a week, in general, we found that their team was patient, friendly and eager to solve the problems we presented to them. Their support is multilingual and offers services in English, French, Spanish and German.
It’s very easy to get in touch with HostPapa’s live chat. It is available anywhere on the website. We contacted the live chat to ask some questions about the service, the operator was very helpful and conveyed my concern to the correct staff member of the exact department so that the problem would be resolved as soon as possible.
When there are technical problems that need to be solved or extensive questions that require a lot of time and skill, live chat is not enough. So it’s time to use the support ticket. We tried opening a ticket with a pretty simple question about HostPapa’s website builder and waited for an answer.
Being very early in the morning, HostPapa had someone who could give us an answer. With a result of about 1 hour, HostPapa surprised us with its speed and quality of service. Compared to an average response time of 6 to 12 hours in the industry, this was much better.
After reviewing the knowledge bases of Hostpapa we can see that quite complete, at a very advanced level with respect to other providers.
The materials are classified by folders, there are separate knowledge bases for many issues related to hosting. If you choose a larger one, you will see all the articles in folders, which explain in more detail what kind of problems those issues will solve.
For example, a WordPress beginner might click on the “WordPress” section of the knowledge base and use the information in the “Getting Started” section to start learning. Today, a knowledge base is a must. It is often the quickest and easiest way to allow your customers to find useful information. Not to mention that these are essentially training materials.
We were impressed by the educational resources available, the company blog is frequently updated with valuable technical and marketing tips, while the library of video tutorials help you solve most problems on your own.
Shared Web Hosting
Unlimited with Web Hosting and Wordpress Hosting Plans
Unlimited in some of the shared plans
Available with selected Hosting Plans
|Free Site Migration||
cPanel (Linux Hosting)
|One Click Installation||
HostPapa Website Builder
Brute-force Protection, DDoS Protection, Firewall Protection, Intrusion Detection, ModSecurity, Phishing Protection
Daily, Monthly, Weekly
Free Let’s Encrypt SSL
CloudFlare CDN, SSD drives
|Money Back Guarantee||
Email Support, Forum, Knowledge Base, Live Chat, Phone Support, Ticket System
American Express, Discover, MasterCard, PayPal, Visa
1 review for Hostpapa